Make a mortgage payment online, get a copy of your statement, request a payoff, and access your loan information through our eStatus Connect Portal. Click on the button above to access your account.
As you settle into your home, we want to ensure that you have all the information you need to make the most of your homeownership journey.
This Ten-Year Warranty Booklet is a guide to the warranty coverage of your new home. We urge you to read through it carefully to fully understand the extent of your warranty and the process for addressing any concerns that may arise. Review the booklet or download it for personal use.
Time has flown by, and it’s been a whole year since you moved into your Habitat home – congratulations! To ensure your home continues to serve you well, don’t miss out on your warranty coverage.
After you submit your service request, we will typically respond to you within 2 business days. We will review the information submitted and investigate your concerns. This may require us to send employees or contractors to your home to inspect the issue, during normal business hours. If our investigation indicates that the requested service or repair is covered under your warranty, we will make necessary repairs.
The warranty request process above is a means of reporting and resolving potentially warranted defects. It is not an emergency repair program.
Home repair emergencies are problems that may impact health and safety or cause significant property damage if left untended for more than a few hours.
We realize that home repair issues might arise for which you need immediate assistance. These might include, for example, a burst pipe or loss of heat during the winter. In these cases, you should contact an emergency repair professional such as a plumber, electrician or heating and cooling specialist. A list of recommended professionals should have been provided to you when you received your home.
You (the homeowner) will be financially responsible for calling the emergency service provider.
After calling an emergency service provider, if you believe that the direct cause of the emergency was a defect in materials or workmanship covered under warranty, please use the Warranty Request Form to report the issue. We will then investigate to determine if the problem was (1) an actual emergency, and (2) caused by a warranty-related defect. If so, you may be entitled to reimbursement for the cost of calling an emergency service provider.
Exclusions:
Remember, the warranty excludes damage or defects caused by abuse, alterations not performed by Greater Indy Habitat, improper or insufficient maintenance, improper operation, and normal wear and tear.
All homeowners are part of the Habitat family. Here are some resources and opportunities we offer to help you thrive.
We established an annual scholarship program to assist good standing homeowners, or their children, who plan to continue their education in college or vocational school programs. Learn more.
Help spread the word about Habitat’s homeownership program to friends, family and co-workers. You receive $200 for every person you refer who closes on a home. The first step is to send them to the information session.
Come back to speak at homebuyers currently in class. We’re continuously improving our courses, and your feedback and participation is appreciated. Let us know
We publish homeowner impact stories, highlighting the positive outcomes of homeownership. We are happy to feature those who are interested in sharing their story. Even things like celebrating new accomplishments, recent family trips, we want to hear from you.
Indiana211 serves those who do not know where to turn for help. This is a program that educates and empowers people to help themselves. They are available 24/7/365 to connect Hoosiers who need essential human services with those who can provide them.
Enroll Indy helps families choose schools that meet their children’s needs by providing a one-stop enrollment process, school information that is relevant and easy to understand, and data to inform school improvement in Indy.
Neighborhood Christian Legal Clinic is a non-profit 501(c)(3) organization offering pro bono legal representation and preventive legal education to low-income families, including immigrant families.
Indiana’s 21st Century Scholars Program offers income-eligible Hoosier students up to four years of paid tuition at an eligible Indiana college or university after they graduate from high school.
TeenWorks provides a year-round employment and college readiness program with supportive services for teens throughout the school year.
