What to expect:
After you submit your service request, we will typically respond to you within 2 business days. We will review the information submitted and investigate your concerns. This may require us to send employees or contractors to your home to inspect the issue, during normal business hours. If our investigation indicates that the requested service or repair is covered under your warranty, we will make necessary repairs.
*Emergency repair requests:
The warranty request process above is a means of reporting and resolving potentially warranted defects. It is not an emergency repair program.
Home repair emergencies are problems that may impact health and safety, or cause significant property damage if left untended for more than a few hours.
We realize that home repair issues might arise for which you need immediate assistance. These might include, for example, a burst pipe or loss of heat during the winter. In these cases you should contact an emergency repair professional such as a plumber, electrician or heating and cooling specialist. A list of recommended professionals should have been provided to you when you received your home.
You (the homeowner) will be financially responsible for calling the emergency service provider.
After calling an emergency service provider, if you believe that the direct cause of the emergency was a defect in materials or workmanship covered under warranty please use the Warranty Request Form to report the issue. We will then investigate to determine if the problem was (1) an actual emergency, and (2) caused by a warranty related defect. If so, you may be entitled to reimbursement for the cost of calling an emergency service provider.
Remember, the warranty excludes damage or defects caused by abuse, alterations not performed by Greater Indy Habitat, improper or insufficient maintenance, improper operation, and normal wear and tear.